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Terms of Service

Last updated: April 2026

1. Scope

These Terms of Service govern the use of the Merandoo Business platform and related services ("we", "us", "our", "Merandoo"). The platform is intended for businesses, workplaces, restaurants, cafes, and similar professional users who manage orders, menus, staff, reservations, and subscriptions.

Separate terms apply to the Merandoo customer app and are available within that app.

2. Operator

Merandoo

Email: contact@merandoo.com

Merandoo is currently operated by an individual. Company registration details will be added here once a legal entity is formally established.

3. Eligibility

You must be at least 18 years old to use the Merandoo Business platform. You may use the services only if you are legally capable of entering into a binding agreement and, where applicable, authorized to act on behalf of the business or workplace you register.

You are responsible for ensuring that all information you provide is accurate, complete, and up to date.

4. Account Registration and Security

To use certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out using your account.

You must notify us immediately if you suspect unauthorized use of your account.

5. Service Description

The Merandoo platform may provide features including workplace setup and management, menu and catalog management, order and reservation management, team and staff management, customer communication features, subscription and billing features, and offline workplace functionality on supported devices.

We may modify, improve, limit, or discontinue features at any time, provided this is reasonable for you.

6. Offline Mode

The business app may support an offline mode in which certain workplace data is stored locally on the device. Offline data may be available only on that device, and data loss may occur if the device is lost, damaged, reset, or misused. There may be no automatic cloud backup for offline-only data unless explicitly stated.

7. Subscription, Fees, and Payment

The service is currently available free of charge during the testing period. Paid plans and features may be introduced in the future and will be communicated in advance within the app.

8. Acceptable Use

You must not use the platform for unlawful purposes, to infringe the rights of third parties, to upload malicious code or interfere with the platform's operation, to misuse customer or staff data, or to attempt unauthorized access to systems, accounts, or data.

We may suspend or restrict access if we reasonably believe you have violated these Terms.

9. Availability and Maintenance

We aim to keep the platform available and functioning reliably. However, uninterrupted availability is not guaranteed. Maintenance, updates, security incidents, third-party outages, or force majeure events may affect availability.

10. Intellectual Property

All rights, title, and interest in the platform, including software, branding, design, and content provided by us, remain with us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the platform in accordance with these Terms.

11. Liability

We are liable in accordance with statutory law for intent and gross negligence. In the event of simple negligence, we are liable only for damages resulting from injury to life, body, or health, or for the breach of essential contractual obligations. In the latter case, liability is limited to the foreseeable, typical damage.

As the service is currently in a testing phase, we provide no warranties regarding uptime, data completeness, or feature availability beyond what is required by law.

12. Term and Termination

These Terms apply for the duration of your use of the platform. You may stop using the service at any time and cancel subscriptions in accordance with the applicable cancellation rules.

We may suspend or terminate access for good cause, in particular in cases of material breach, unlawful use, or security risks.

13. Changes to the Terms

We may update these Terms where necessary for legal, technical, or operational reasons. Updated Terms will be made available on our website and in the apps.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer or business protection provisions require otherwise.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact

For questions regarding these Terms, contact:

Merandoo
contact@merandoo.com